This Privacy Policy explains how Neat Nest Cleaning handles personal information when people use dustlistpeanut.digital or contact us about residential and office cleaning services, including move-in and move-out cleaning. It applies to enquiries, quotations, bookings, service coordination, and related administration.
Subject to legal limits, individuals may request access to their personal information, ask for correction of inaccurate details, object to certain processing, or request deletion where we are not required to keep the information. We may need to verify identity before acting on a request.
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details before responding, especially where the request concerns booking records, payment records, or service communications.
We retain personal information for the period needed to manage enquiries, complete bookings, provide services, keep business records, and meet legal or accounting obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it, subject to any lawful retention requirement.
If we make material changes to this Privacy Policy, we will update the page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may process contact details, property and access instructions, booking details, service preferences, payment-related records, and communications sent through the website or by other booking methods. Where relevant to a cleaning visit, we may also process condition photos provided by the customer and notes about the property scope, handover timing, and agreed priorities.
We collect information when a person makes an initial inquiry, requests a quote, confirms an appointment, shares property details, submits a contact form, communicates by phone or email, or provides information during a cleaning visit or completion handover. We may also generate internal records from scheduling, payment, and service administration activities.
We may use session cookies, persistent cookies, and similar technologies for site operation, form handling, preference storage, and basic usage analysis. These tools are used to support navigation, remember certain settings, and help us maintain and improve the website.
Our website may use cookies and similar tools that are necessary for basic site functions, as well as cookies that help us understand how the site is used. Users can manage cookies through their browser controls, and some settings may affect site performance or form functionality.
We use personal information to respond to enquiries, prepare quotes, confirm property scope and access arrangements, schedule appointments, coordinate cleaning visits, manage completion handover, process payments, maintain records, handle customer support, and meet legal or accounting obligations. We may also use limited technical information to operate and secure the website.
We may share personal information with service providers that support website hosting, communications, scheduling, payment processing, record keeping, or other administrative functions. These parties may process information only for the services they provide to us and are expected to handle it appropriately.
We may disclose personal information where required or permitted by law, including to comply with lawful requests, court orders, tax obligations, or other regulatory duties. We may also disclose information to protect our rights, property, customers, or operations where lawful.
